Frequently asked questions

Every Sites plan carries an SSL certificate, DNS management, FTP access, MariaDB databases, a file manager, cron jobs and more than 25 one-click installers. Email is billed separately, per mailbox, from 1.95 € a month.

Under 30 seconds, with no manual step. The machine boots with root access, a noVNC console and snapshots from the first minute.

Yes, and the migration is included. You give us access to your current provider, we copy files, databases and mailboxes, and the DNS switch happens once the copy answers.

Yes. A new customer can request a full refund within 30 days of the first payment. It is clause 5 of the Terms.

Credit and debit cards through Stripe. Annual plans also take PayPal and bank transfer.

The first month is free on Sites plans, and we do not ask for a card to create the account. There is no lock-in: you cancel from the panel.

NVMe puts the disk on the PCIe bus instead of going through the SATA controller: more operations per second and lower latency. All storage is NVMe, Starter included.

In a datacenter in Spain. The data does not leave the European Union, so there are no international transfers to document under the GDPR.

That the service is available at least 99.9% of each month. If a month falls short, service credits apply as described in the Terms of Service.